Communications that protect your practice — and your patients.
VOXTiX delivers HIPAA-eligible cloud communications for medical offices, dental practices, behavioral health clinics, and home care agencies. Secure by design, compliant by default, and built around the patient experience from first call to follow-up.
Where patient communication breaks down
Compliance exposure from legacy infrastructure
Older phone systems weren't designed with HIPAA in mind. Voicemails sitting in unencrypted inboxes, call recordings stored without access controls, and staff using personal lines for patient callbacks all create audit exposure.
After-hours calls falling through the cracks
A patient in crisis calls after 5 PM and gets a generic "we're closed" message. Without intelligent after-hours routing, calls that need escalation don't get it — and you may not find out until the next morning.
Multi-location coordination is a constant struggle
Multiple offices each running separate phone systems means patients get transferred externally, staff can't see who's available across locations, and there's no consistent patient experience from location to location.
HIPAA-eligible by design. Not bolted on after the fact.
We provide a Business Associate Agreement (BAA) for covered entities and build your communication environment with patient privacy at the center — encrypted voicemail, access-controlled call recordings, and audit trails for every interaction.
Encrypted voicemail-to-email
Patient voicemails are delivered to your team as encrypted audio with automatic access controls. No PHI sitting in unprotected inboxes.
Smart after-hours routing with escalation
Configure time-of-day routing, holiday schedules, and urgency-based escalation paths. Calls that need a provider get to one. Calls that can wait, do.
Multi-location on a single platform
All your locations share one phone system with centralized administration. Internal calls between offices are free and instant. Patients always reach the right location.
Compliant call recording with search
Full call recording with access controls, retention policies, and search by date, caller, or extension. Your quality and compliance team will thank you.
Healthcare communication features
- HIPAA-eligible infrastructure with BAA available
- Encrypted voicemail-to-email delivery
- Compliant call recording with access controls
- After-hours routing with urgency escalation
- Time-of-day and holiday scheduling
- Multi-location single-platform management
- Patient callback queue management
- Audit trail for all communications
- Secure conference bridges
- EHR-adjacent integrations (ask about your platform)
- Auto-attendant customized per location
- 99.99% uptime SLA
Healthcare specialties we serve
Protect your patients. Protect your practice.
Talk to a VOXTiX engineer about HIPAA-eligible cloud communications, BAA execution, and what a compliant migration looks like for your practice.
Request a discovery call