Your phone system should know where your techs are.
VOXTiX builds cloud communications for HVAC companies, plumbers, electricians, landscapers, and every trade business where the work happens in the field — not at a desk. Dispatch-aware routing, mobile-first UCaaS, and integrations with the tools you already use.
What breaks down when your team is always in motion
Customers can't reach the right person
A customer calls about their open job. The front desk picks up, doesn't know which tech is assigned, and puts them on hold to find out. The tech is on a roof with no signal. Everyone is frustrated.
Techs using personal phones for business
Your tech's personal number is now your customer's contact. When that tech leaves, the customer relationship goes with them. There's no call history, no recording, no accountability.
Dispatch is a manual, error-prone process
Your dispatcher is manually tracking who's available, where jobs stand, and which calls need a callback. That's a full-time job on top of the actual dispatching — and it breaks the moment someone is out sick.
A phone system built around your dispatch workflow.
We don't sell you a generic cloud PBX and wish you luck. We map your dispatch process, your job workflow, and your customer communication patterns — then configure a system that fits how your business actually runs.
CRM-integrated call routing
When a customer calls, we look up their number against your CRM or field service platform in real time. If they have an open job, their assigned tech gets the call — before the customer finishes their first sentence.
Mobile-first UCaaS for the field
Our iOS and Android apps let every tech make and receive calls from their business number — not their personal cell. Call history, voicemail, and transfers all go through one system. When the tech leaves, the number stays.
Dispatcher presence & availability
Your dispatcher can see exactly who's on a call, who's available, and who's driving — all from a single dashboard. No more guessing. One-tap transfers with full context passed along.
After-hours automation
Custom IVR and auto-attendant routes after-hours calls to on-call techs, takes messages with callback details, or triggers an emergency escalation — exactly the way your SLA requires.
What's included in a field service deployment
- Hosted Voice PBX with mobile app (iOS & Android)
- Dispatcher presence & availability dashboard
- CRM-integrated call routing (caller ID lookup)
- ServiceTitan, DripJobs & PaintScout integrations
- After-hours IVR with on-call escalation
- Business SMS from company numbers
- Call recording with searchable archive
- Ring groups for dispatch queues
- Voicemail-to-email with transcription
- Number porting — keep your existing numbers
- Multi-site support under one admin portal
- 99.99% uptime SLA
Works with the tools you're already using:
Trade businesses we work with every day
If your team works in the field, we've probably already built what you need.
Let's map your dispatch workflow.
Tell us how calls flow from customer to tech today. We'll show you what it looks like when it actually works.
Request a discovery call