Every Call Handled.
Every Lead Captured.
Stop routing calls manually. VOXTiX Contact Center intelligently queues, routes, and logs every inbound call — then auto-creates the CRM ticket so nothing falls through the cracks.
Intelligent Call Management
Purpose-built for businesses that can't afford to miss a call or lose a lead.
Intelligent Tiered Routing
Prioritize your highest-value callers automatically. Route VIP customers and escalations to the right agent before the general queue fills up.
Skills-Based Call Distribution
Match callers to agents based on expertise, not just availability. Reduce transfers and escalations by routing right the first time.
Priority Queue Management
Never let a top-tier client wait behind a general inquiry. Configurable queue tiers ensure your best customers always move to the front.
Real-Time Agent Dashboards
Live visibility into every active call, queue depth, hold times, and agent status — so supervisors can act before a problem becomes a complaint.
Call Recording & Transcription
Every call recorded and transcribed automatically. Searchable by keyword, agent, or date range for QA reviews and compliance documentation.
Missed Call Alerts & Callbacks
Instant notifications when a call goes unanswered. Automated callback offers keep callers from hanging up frustrated.
Voicemail Drop
Leave a pre-recorded message at the beep and move to the next call. Keep agents productive during high-volume outbound campaigns.
Abandoned Call Recovery
Identify every caller who hung up before reaching an agent. Trigger automatic callbacks so no opportunity slips through the cracks.
Custom Hold Music & Messaging
Replace dead air with branded hold music, promotional messages, or queue position updates that keep callers engaged while they wait.
Multi-Level IVR Builder
Build complex call trees with an easy-to-configure editor. Route by department, language, issue type, or customer tier — no developer required.
After-Hours Handling
Configurable schedules ensure callers are never met with silence. Route to voicemail, an on-call team, or a custom after-hours message.
Overflow Routing
When your primary queue hits capacity, automatically spill calls to a backup group or voicemail rather than dropping them.
Automatic CRM Ticketing
When a call comes in, VOXTiX automatically looks up the caller in your CRM, creates or updates the contact record, and logs the call — before your agent even says hello. Inbound calls trigger job entries, opportunity updates, or service tickets depending on your workflow rules.
Never Miss Another Lead
Let's walk through how VOXTiX Contact Center integrates with your existing workflow.
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